Mingomingo← Back to mingo.cards

Real people, one tap away

Ask anything — support answers right inside the app. No email threads, no waiting on hold. Here's how it works.

In-app support guide

Get help in three taps

1

Open Help & support

In the Mingo app, go to Settings → Help & support. You'll see all your questions in one place, each with its live status — Answered or Closed — so nothing gets lost.

The Help & support screen listing your questions with Answered and Closed statuses
2

Start a new ticket

Tap New ticket, type your question in your own words — any of Mingo's languages is fine — and send it. Screenshots help if something looks wrong.

Creating a new support ticket in the Mingo app
3

Get your answer in the thread

Replies land right in the ticket's thread and you're notified when they arrive — a conversation, not a case number. Reply again anytime; reopening a topic is just another message.

A support conversation thread inside the Mingo app
Response time: we aim to reply within 12 hours, usually much faster on business days (GMT+7). Your ticket history stays in the app — check back anytime.

💬 Quick answers

Many questions are already covered in the FAQ on our homepage — whether recipients need the app (they don't), what's in Free vs Pro, and what happens when you change jobs.

✉️ No app yet?

You can always email us at support@mingo.cards — for example about the website, your data, or anything before you've installed Mingo.